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Privacy Policy

Last Updated: September 2, 2026

At Bromo Ijen Explore, we respect your privacy and are committed to protecting the personal information you provide when using our website and travel services.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit bromoijenexplore.com, contact us, make an inquiry, or book a tour or travel service with us.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request information, or make a booking.

This information may include:

You should only provide information that is necessary and relevant to your inquiry or booking.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other technologies.

This information may include:

This information is generally used to understand website performance, improve our services, maintain website security, and provide a better user experience.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and understand how visitors use our website.

Cookies are small text files stored on your device when you visit certain websites.

Depending on the technologies implemented on our website, cookies may be used for:

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

4. How We Use Your Information

We may use the information we collect for legitimate business and service-related purposes, including:

5. Communication With Customers

We may use the contact information you provide to communicate with you regarding your inquiry, booking, payment, itinerary, travel arrangements, or other matters directly related to our services.

Depending on the contact information you provide, communication may take place through email, telephone, WhatsApp, or other communication channels that we use for customer service.

Service-related communications may be sent even if you have not subscribed to marketing communications.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant personal information with trusted service providers when necessary to provide the travel services you have requested.

These parties may include:

We only aim to share information that is reasonably necessary for the relevant service or legitimate business purpose.

7. Payment Information

Where payments are processed through third-party payment providers, your payment information may be collected and processed directly by the relevant payment provider.

We do not intend to store complete payment card information on our website unless specifically stated and lawfully permitted.

Third-party payment providers may have their own privacy policies and terms governing the processing of payment information.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, booking services, payment providers, maps, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information through that service.

9. Google Analytics and Website Analytics

We may use website analytics services to understand how visitors interact with our website, measure website performance, and improve our content and services.

These services may collect information such as your IP address, browser information, device information, pages visited, and general website usage data.

Where applicable, analytics services may use cookies or similar technologies.

10. Marketing and Advertising

Where applicable, we may use digital marketing or advertising services to promote our travel services and understand the effectiveness of our marketing campaigns.

Such services may use cookies, tracking technologies, or similar tools to measure website activity and advertising performance.

We will only use such technologies where permitted by applicable law and according to the relevant platform’s policies.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

For this reason, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it where reasonably practicable.

13. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

These rights may be subject to applicable legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the contact information provided below.

14. International Visitors

Bromo Ijen Explore provides travel services in Indonesia and may serve customers from different countries.

As a result, personal information may be processed or transferred to service providers located in Indonesia or other countries where our service providers operate.

Where required by applicable law, we will take reasonable steps to ensure that personal information is handled appropriately when transferred to another jurisdiction.

15. Children’s Privacy

Our website and travel services are not specifically directed toward children.

We do not knowingly collect personal information from children through our website for purposes unrelated to providing requested travel services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

16. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate the incident and respond appropriately.

Where required by applicable law, we may notify affected individuals and relevant authorities.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, or applicable legal requirements.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage visitors and customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, want to request information about your personal data, or wish to exercise an applicable privacy right, please contact us.

Bromo Ijen Explore

Website: bromoijenexplore.com

Please use the official contact information provided on our website for privacy-related inquiries.

Important Notice

This Privacy Policy is intended to explain our general approach to handling personal information. It should be reviewed and adapted to reflect the actual technologies, third-party services, payment providers, booking systems, analytics tools, and marketing platforms used by Bromo Ijen Explore.

If you have any questions regarding how your personal information is handled, please contact Bromo Ijen Explore before providing personal information through our website.